How Sivoro Handles Personal Information.

Sivoro Ltd, based in Kent, England, provides revenue-recovery systems for service businesses. For applicable UK data-protection law, Sivoro Ltd is responsible for deciding how the personal information described in this notice is used unless another organisation is identified as the controller for a particular activity.

Questions should currently be directed through the Contact Sivoro form.

Sivoro may collect personal information relevant to an enquiry or requested service, including:

Correspondence information may include the reason for contact, messages submitted and later responses or follow-up communications.

The website may generate limited technical information required to deliver, secure and diagnose the service. It also records privacy-conscious interaction events such as page visits, audit or strategy-call selections, preview opens and form status. Sivoro's measurement payload does not include submitted form values, names, email addresses, telephone numbers, business names, message text, full referrers or persistent user identifiers.

Information may be collected through the Contact form, the Free Money Leak Audit form, requests for a strategy call, later business communications, essential website delivery and limited cookieless conversion measurement.

Website forms use server-side processing and may pass submitted information to approved service providers used to manage enquiries and follow-up. A submission is only treated as successful after the website confirms receipt.

Sivoro may use information for purposes such as:

• responding to enquiries
• preparing for a Money Leak Audit
• providing a requested audit or discussion
• arranging a strategy call
• understanding the business context submitted
• discussing potential services
• managing prospective or active business relationships
• maintaining website security
• diagnosing technical issues
• understanding which pages and actions help visitors find the most relevant next step without recording form answers
• maintaining appropriate business records
• complying with legal obligations
• establishing, exercising or defending legal rights where necessary

The applicable lawful basis depends on the purpose and may include:

• Steps requested before entering into a contract, where someone requests an audit, strategy conversation, quotation or information about services.
• Performance of a contract, where processing is necessary to deliver or manage agreed services.
• Legitimate interests, where reasonably necessary to respond to business enquiries, manage business relationships, maintain website or information security, improve operational processes or establish and defend legal rights, provided those interests are not overridden by the person's rights.
• Legal obligation, where processing or retention is required by applicable law.
• Consent, where specific consent is requested, such as optional marketing or non-essential cookies if introduced.

Sivoro does not sell personal information.

Where actually used, information may be shared with categories of recipients such as hosting and infrastructure providers, CRM or form-processing providers, email and communications providers, calendar providers, IT and security providers, professional advisers, suppliers helping deliver agreed services, and courts, regulators, law-enforcement bodies or authorities where legally required.

Some service providers may process information outside the United Kingdom. Where this applies, Sivoro will take steps intended to ensure an appropriate transfer mechanism and safeguards are in place where required by applicable data-protection law.

Sivoro intends to retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries, managing prospective or active business relationships, maintaining appropriate records and meeting legal, accounting or dispute-resolution requirements.

Retention depends on the nature of the information, why it was collected, whether a business relationship develops, applicable legal requirements and the need to establish or defend legal rights.

Sivoro intends to use proportionate technical and organisational measures designed to protect information against unauthorised access, accidental loss, misuse, alteration, disclosure and destruction.

No internet transmission or electronic-storage method can be guaranteed to be completely secure.

The current website is not intentionally configured to use non-essential advertising or marketing cookies. Its first-party conversion measurement does not set cookies, use browser storage, create a persistent user identifier or record form answers. It is suppressed where a supported browser communicates Global Privacy Control or Do Not Track.

Optional third-party analytics, advertising or similar technologies will not be enabled until this notice and the applicable consent position have been reviewed and updated.

Depending on the circumstances, people may have rights to:

• request access
• request correction
• request erasure
• request restriction
• object to certain processing
• request transfer where applicable
• withdraw consent where consent is relied upon
• complain about the use of their information

Rights are not absolute and may depend on the circumstances. Sivoro may need to verify identity before responding to a request.

Sivoro will not send optional electronic marketing merely because someone submitted a Contact or Money Leak Audit form.

If optional marketing is later introduced, it should only be sent where an appropriate lawful basis exists and recipients should be able to opt out.

The website may link to third-party websites or services. Sivoro is not responsible for their privacy practices. Visitors should review the relevant third party's privacy information.

The Sivoro website and services are intended for business users and are not directed at children. Sivoro does not knowingly seek to collect children's personal information through this website.

This notice may be updated when Sivoro's services, systems, integrations or legal obligations change. The revised notice will be published on this page with an updated date.

Questions, concerns or rights requests should be sent through Contact Sivoro.

Individuals may also have the right to complain to the UK Information Commissioner's Office about the use of their personal information.

The Information Commissioner's Office (ICO) publishes information about data-protection rights and complaints on its official website.