Capture & Respond
LeadFlow
Capture enquiries from calls, forms and messages, organise new opportunities and create a clearer first-response process.
New Leads
Demo Data128
Incoming enquiriesUpward demo trend
Sivoro Systems
Six Systems. One Connected Revenue Engine.
Sivoro connects the key points where service businesses commonly lose opportunities - from the first enquiry through to quote follow-up, payment, reviews, recovery and operational visibility.
Each system has a specific role, but the strongest setup comes from connecting the right systems around the way the business already operates.
Connected System Overview
Sivoro workflow hub
LeadFlow
Capture & Respond
QuoteFlow
Follow Up & Convert
PayFlow
Track & Collect
ReviewFlow
Request & Build Trust
RecoveryFlow
Recover & Re-Engage
OpsReport
Monitor & Improve
The Sivoro System
One System for Every Critical Revenue Touchpoint.
Each Sivoro system focuses on a different operational gap. The exact combination depends on how the business currently handles enquiries, quotes, payments, reviews and missed opportunities.
Follow Up & Convert
QuoteFlow
Keep sent quotes visible, create consistent follow-up and reduce the number of warm opportunities that quietly go cold.
Quotes Sent
Demo Data64
Pending follow-upFollow-up queue
Track & Collect
PayFlow
Track outstanding payments and support a more consistent, professional reminder process for unpaid invoices.
Payments Collected
Demo Data£24,680
Reminder workflowPayment status
Request & Build Trust
ReviewFlow
Request reviews at the right stage and turn completed work into visible proof that supports future customer decisions.
Reviews Requested
Demo Data52
Review follow-upRequest activity
Recover & Re-Engage
RecoveryFlow
Identify quiet leads, forgotten opportunities or unresolved customer journeys and bring them back into a clear follow-up process.
At-Risk Opportunities
Demo Data8
Re-engagementRecovery queue
Monitor & Improve
OpsReport
Bring key activity and follow-up signals into one clearer operational view so the business can see where attention is needed.
Operational Overview
Illustrative Activity MixActivity mix
Enquiries
Quotes
Payments
Reviews
Recovery
Activity visibility
01 - LeadFlow
Capture & RespondCapture New Enquiries Before They Disappear.
LeadFlow focuses on what happens when a potential customer first contacts the business. It helps create a clearer path from incoming call, form or message to an organised enquiry that can be followed up.
Common Gaps
Missed calls receive no immediate response
Form enquiries sit unnoticed
Messages arrive across multiple channels
New leads are not recorded consistently
Response speed depends on who is available
What LeadFlow May Support
Missed-call text-back workflows
Form and message enquiry capture
Contact creation and organisation
New-enquiry notifications
Initial response workflows
Clear lead-status stages
The exact enquiry sources and response workflow depend on the tools already used by the business.
LeadFlow process
1
Incoming Call / Form / Message
2
Enquiry Captured
3
Contact Organised
4
Team Notified
5
Follow-Up Started
LeadFlow creates the first organised handoff into quote follow-up, recovery activity and reporting.
02 - QuoteFlow
Follow Up & ConvertKeep Warm Quotes From Going Cold.
QuoteFlow focuses on the period after a quote has been sent. It helps outstanding quotes remain visible and supports a more consistent follow-up process.
Common Gaps
Quotes are sent but not tracked clearly
Follow-up depends on memory
Warm customers receive no reminder
Quote status is difficult to see
Opportunities disappear without a clear outcome
What QuoteFlow May Support
Quote-status tracking
Follow-up reminders
Timed customer messages
Internal follow-up notifications
Accepted, declined and pending stages
Visibility across outstanding quotes
Message timing and quote stages should be configured around the business's sales process.
QuoteFlow process
1
Quote Sent
2
Follow-Up Scheduled
3
Customer Reminder
4
Response Recorded
5
Next Action Clear
QuoteFlow often works with LeadFlow, PayFlow and RecoveryFlow to keep opportunities moving.
03 - PayFlow
Track & CollectCreate a Clearer Payment Follow-Up Process.
PayFlow focuses on outstanding invoices and payment reminders. It supports a more organised process for following up revenue that has already been earned.
Common Gaps
Unpaid invoices are tracked manually
Payment chasing is inconsistent
Reminders are delayed
Staff are unsure which invoices need attention
Cash collection depends heavily on memory
What PayFlow May Support
Outstanding-payment tracking
Friendly reminder workflows
Timed follow-up stages
Internal payment notifications
Paid and unpaid status visibility
Clearer escalation points
PayFlow does not replace accounting software. It supports the operational follow-up process around outstanding payments.
PayFlow process
1
Invoice Due
2
Reminder Triggered
3
Customer Contacted
4
Payment Status Updated
5
Next Action Clear
PayFlow helps payment activity sit beside quote, review and reporting activity in the wider system.
04 - ReviewFlow
Request & Build TrustTurn Completed Work Into Visible Trust.
ReviewFlow focuses on what happens after a job is completed. It helps create a consistent process for requesting feedback from satisfied customers.
Common Gaps
Happy customers are never asked for a review
Review requests happen inconsistently
Requests are sent too late
Staff forget after the job is completed
Strong work produces little visible proof
What ReviewFlow May Support
Post-job review requests
Timed review messages
Review-status tracking
Internal follow-up reminders
Customer-feedback routing
Consistent review-request stages
Review requests should remain honest, appropriate and compliant with the policies of the review platform being used.
ReviewFlow process
1
Job Completed
2
Customer Follow-Up
3
Review Requested
4
Feedback Received
5
Reputation Activity Recorded
ReviewFlow is usually strongest when completion signals and follow-up activity are clearly connected.
05 - RecoveryFlow
Recover & Re-EngageBring Quiet Opportunities Back Into View.
RecoveryFlow focuses on opportunities that have gone quiet, been forgotten or stopped moving. It creates a clearer process for identifying and revisiting them.
Common Gaps
Leads stop replying and disappear
Old quotes are never revisited
Missed opportunities remain buried
Customer issues are not followed up
No process exists for re-engagement
What RecoveryFlow May Support
Quiet-lead identification
Re-engagement workflows
Old-quote follow-up
Missed-opportunity lists
Customer-recovery touchpoints
Clear recovery stages
Recovery communication should be relevant, respectful and appropriate to the customer relationship.
RecoveryFlow process
1
Opportunity Goes Quiet
2
Recovery Trigger
3
Re-Engagement Message
4
Response Recorded
5
Opportunity Reopened or Closed
RecoveryFlow can reconnect old leads, quiet quotes and unresolved activity with the wider workflow.
06 - OpsReport
Monitor & ImproveSee Where Follow-Up Needs Attention.
OpsReport focuses on operational visibility. It helps bring important follow-up activity into a clearer view so the business can identify what needs attention.
Common Gaps
Enquiries, quotes and payments sit in different places
Business owners lack a clear operational overview
Follow-up activity is difficult to monitor
Bottlenecks remain hidden
Staff rely on manual updates
What OpsReport May Support
Enquiry activity overview
Outstanding quote visibility
Payment follow-up status
Review-request activity
Recovery opportunity visibility
Operational attention indicators
The information available in OpsReport depends on the systems, integrations and data sources included in the implementation.
OpsReport process
1
LeadFlow
2
QuoteFlow
3
PayFlow
4
ReviewFlow
5
RecoveryFlow
6
OpsReport Overview
OpsReport acts as the visibility layer across the selected systems and implementation scope.
Connected by Design
Different Systems. One Operational View.
Each system solves a different problem, but the strongest value comes from connecting the right touchpoints around the customer journey.
1
Enquiry
2
LeadFlow
3
QuoteFlow
4
PayFlow
5
ReviewFlow
Recovery and visibility layer
Quiet leads
Old quotes
Missed opportunities
RecoveryFlow
OpsReport receives selected activity signals
The final workflow depends on the business, the tools already in use and the systems selected during implementation.
Start With the Biggest Gap
You May Not Need Every System at Once.
The right starting point depends on where the business is currently losing the most opportunities or creating the most manual work.
Enquiry Problems
LeadFlow
Useful when missed calls, slow responses or scattered enquiries are the main concern.
Follow-Up and Cash Problems
QuoteFlow and PayFlow
Useful when quotes are going cold or outstanding payments require too much manual chasing.
Reputation and Recovery Problems
ReviewFlow and RecoveryFlow
Useful when completed work is not producing reviews or quiet opportunities are being forgotten.
OpsReport becomes most useful when there is enough connected activity to monitor across the selected systems.
Built Around the Business
The System Should Fit the Workflow - Not Fight It.
Use What Already Works
Keep useful existing tools and improve the process around them where practical.
Fix Priority Gaps First
Start with the areas where opportunities are most likely to be lost or delayed.
Keep People in Control
Automation supports the team, while customer relationships and business decisions remain human-led.
Systems FAQ
Clear Answers Before You Choose a Starting Point.
No. The right setup depends on the business, its current tools and where the biggest operational gaps are. Some businesses may begin with one or two priority systems and expand later.
Not necessarily. Where practical, Sivoro should work around useful existing tools and improve how information and follow-up move through the business.
Yes. A phased approach may be appropriate when the business wants to focus on the highest-priority gaps first.
No. The customer journey, communication style, timing and internal process vary between businesses. The final configuration should reflect those differences.
The Free Money Leak Audit is designed to identify which areas of the current process may deserve attention first.
Find Your Starting Point
See Which Sivoro System Your Business Needs First.
Start with a Free Money Leak Audit and get a clearer view of where enquiries, quotes, payments, reviews or missed opportunities may be slipping through your current process.